We do not collect sales tax on items purchased at tropicalshade.net,
except for deliveries within California and Nevada. California deliveries
are charged a 7.25% state sales tax and Nevada is charged a 7.5% state
sales tax, which is calculated during checkout.
For your convenience, when you pay by Visa or Mastercard your order
will be processed immediately for shipping within the normal lead
times stated. If you wish to pay by personal check please call our
Sales Staff at (858) 272-1598 for assistance. Orders placed by personal
check will be processed after the check has cleared through your
bank and Bank of America.
Because the majority of our products are special order, your credit
card will be charged at the time that you place your order. If you
have any questions or concerns regarding this policy, please call
us at (858) 272-1598.
Tropicalshade.net makes every effort to get your order to you as
soon as possible. In-stock items are generally shipped within 24
to 72 hours. If there is a problem with your order you will receive
an email stating more details. Most items are shipped Federal Express
and generally take from 2 to 7 days to arrive, depending upon your
location. Most products are in stock and ready to ship. Palapa and
cabana kits are special order and may take up to 2 weeks to process
We do stock the 6 ½', 8-Ft and 9-Ft diameter palapa umbrella
kits and these sizes usually ship out within 24 to 72 hours.
At Tropicalshade.net, we understand that you want the right products,
at the right price, at the right time. Therefore, we have included
the ability to request the lead-time of any product featured on
our web site.
Simply click the "inquire about product lead time" link
on any product page. A window will pop up, with a form to be filled
in. Select the items you are interested in; complete the additional
information and hit "send". We will respond to your lead-time
as soon as possible.
Price, Description and Color Accuracy
While we take measures to ensure that our web site reflects accurate
product information and pricing, sometimes an error can appear on
the site. We are not responsible for misrepresentations or errors
found on the site.
Slight variance in wood hue, thatch and other related products
is common. These materials are not manmade and their variances add
to the desired effect - a beautiful, authentic thatched structure
and naturally tropical appearance. Throughout the lifespan of woven
thatch, is a gradual change in color, beginning with a greenish/golden
hue then to gold and finally to a subtle brown.
Where applicable products are covered by the manufacturer's warranty.
Regarding palapas, we cannot extend a guarantee to kits due to the
fact that we have no control over the ground conditions, climatic
changes, nor the abilities of the person who is building the palapa.
Our experience in California coastal as well as desert areas, is
that properly assembled, the wooden frames last for many years,
and the general life span of the thatch is from 3 to 5 years.
Most of our products are handmade, with an intended tropical or
rustic appearance, they are nearly, but not exactly alike. Products,
such as bamboo, matting, thatch, bar stools, tabletops, tikis, fishnets
and some others, are not guaranteed. We do, however, take care to
only carry a quality product line and we maintain strict quality
control on all products.
As we have no control over independent shipper schedules and occasional
delays, we cannot guarantee an arrival date for your order.
To check the status of your order, please click on the "Order
Status" link on any page and enter the requested information.
If you have other questions regarding your order you can call us
at (858) 272-1598 or email us at firstname.lastname@example.org.
You will receive an email notification with shipper and tracking
information once your order is shipped. To check the status of your
order, please click on the Order Status link on any page and enter
the requested information.
or Cancel an Order
If your order has not been shipped yet, you may change or cancel
your order at anytime. Once it has been shipped, you will be subject
to our restocking fee and any shipping charges for any items that
are not defective or damaged during shipping. Special or custom
orders may only be cancelled within the first 24 hours of placing
the order. No returns or exchanges are allowed on special or custom
orders beyond the first 24 hours of placing your order.
Promotional rate discounts will be deducted from the total shown
on the shopping cart checkout screen (You will not see this deduction
on your computer screen, but the savings will automaticaly be applied
when we process your order).