Payment
For your convenience, when you pay by Visa or Mastercard your order will be processed immediately for shipping within the normal lead times stated. If you wish to pay by personal check please call our Sales Staff at (858) 272-1598 for assistance. Orders placed by personal check will be processed after the check has cleared through your bank and Bank of America.

back to index

Our Charge Policy
Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please call us at (858) 272-1598.

back to index

Pricing & Availability
Tropicalshade.net makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 72 hours. If there is a problem with your order you will receive an email stating more details. Most items are shipped Federal Express and generally take from 2 to 7 days to arrive, depending upon your location. Most products are in stock and ready to ship. Palapa and cabana kits are special order and may take up to 2 weeks to process for shipping.
We do stock the 6 ½', 8-Ft and 9-Ft diameter palapa umbrella kits and these sizes usually ship out within 24 to 72 hours.

back to index

Determining Lead Times
At Tropicalshade.net, we understand that you want the right products, at the right price, at the right time. Therefore, we have included the ability to request the lead-time of any product featured on our web site.

Simply click the "inquire about product lead time" link on any product page. A window will pop up, with a form to be filled in. Select the items you are interested in; complete the additional information and hit "send". We will respond to your lead-time as soon as possible.

back to index

Product Price, Description and Color Accuracy
While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site.

Slight variance in wood hue, thatch and other related products is common. These materials are not manmade and their variances add to the desired effect - a beautiful, authentic thatched structure and naturally tropical appearance. Throughout the lifespan of woven thatch, is a gradual change in color, beginning with a greenish/golden hue then to gold and finally to a subtle brown.

back to index

Guarantees
Where applicable products are covered by the manufacturer's warranty. Regarding palapas, we cannot extend a guarantee to kits due to the fact that we have no control over the ground conditions, climatic changes, nor the abilities of the person who is building the palapa. Our experience in California coastal as well as desert areas, is that properly assembled, the wooden frames last for many years, and the general life span of the thatch is from 3 to 5 years.

Most of our products are handmade, with an intended tropical or rustic appearance, they are nearly, but not exactly alike. Products, such as bamboo, matting, thatch, bar stools, tabletops, tikis, fishnets and some others, are not guaranteed. We do, however, take care to only carry a quality product line and we maintain strict quality control on all products.
As we have no control over independent shipper schedules and occasional delays, we cannot guarantee an arrival date for your order.

back to index

Order Status
To check the status of your order, please click on the "Order Status" link on any page and enter the requested information. If you have other questions regarding your order you can call us at (858) 272-1598 or email us at sandiego@tropicalshade.net.

back to index

Tracking an Order
You will receive an email notification with shipper and tracking information once your order is shipped. To check the status of your order, please click on the Order Status link on any page and enter the requested information.

back to index

Change or Cancel an Order
If your order has not been shipped yet, you may change or cancel your order at anytime. Once it has been shipped, you will be subject to our restocking fee and any shipping charges for any items that are not defective or damaged during shipping. Special or custom orders may only be cancelled within the first 24 hours of placing the order. No returns or exchanges are allowed on special or custom orders beyond the first 24 hours of placing your order.

back to index

Redeeming a Promotion
Promotional rate discounts will be deducted from the total shown on the shopping cart checkout screen (You will not see this deduction on your computer screen, but the savings will automaticaly be applied when we process your order).

back to index