Free shipping policy
Shipping is free for Palapa kits - by GI Trucking wherever they serve the
48 Contiguous States in the U.S.
Shipping charges apply for all other items. Depending upon size and weight,
air service is available upon request for some packages. Please contact
our Sales Staff for a rate quote if a 1 or 2 day air delivery is necessary
(Palapa kits do not ship by air - they must go standard ground).
We hope that your order arrives safely and that you are satisfied with
your purchase. However, please remember that when the order arrives it
is your responsibility to ensure that the product has not been damaged
by the freight company while in transit.
In the presence of the driver, inspect the packages for external damage.
If there is any damage, you must indicate such on the delivery receipt.
If possible, take photographs of the damaged packaging before you open
Remember, the only way to claim damage is if you have noted it on your
delivery ticket. If the damage is severe enough to render the product
unusable, please refuse the shipment and contact us immediately at (858)
Federal Express: Smaller deliveries are occasionally left on your
doorstep: if the packaging is severely damaged, please contact us
immediately (no more than 48 hours). Do not open the package and
if possible, take photographs of the exterior damage. We will arrange
for Federal Express to retrieve the package.
For severely damaged packages that are to be returned to us, it
is important that you contact us either by email or phone no more
than 48 hours after the date of delivery or you will be charged
a restocking and shipping fees.
Orders and Rush Delivery
If you would like to expedite your order and rush deliver a product, please
call our Sales Department to inquire about product lead-time and availability.
If an item is in stock, it will usually ship out in 1 or 2 days. A special
order item, such as a palapa kit, when not in stock, usually require up
to two weeks to process. This can be expedited - a rush fee will apply.
All kits are shipped by ground service. Other items, when shipped by
Federal Express ground, can be upgraded to an "air" delivery.
To request an overnight or 2 day air quote, please call us at (858)
272-1598 or email us at firstname.lastname@example.org
If you have already placed your order and it hasn't been shipped
yet, you can call us to handle your request.
We do not collect sales tax on items purchased at tropicalshade.net,
except for deliveries within California and Nevada. California deliveries
are charged a 7.25% state sales tax and Nevada is charged a 7.5%
state sales tax which is calculated during checkout.