Product Inspection
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged by the freight company while in transit.
In the presence of the driver, inspect the packages for external damage. If there is any damage, you must indicate such on the delivery receipt. If possible, take photographs of the damaged packaging before you open it.

Remember, the only way to claim damage is if you have noted it on your delivery ticket. If the damage is severe enough to render the product unusable, please refuse the shipment and contact us immediately at (858) 272-1598.

Federal Express: Smaller deliveries are occasionally left on your doorstep: if the packaging is severely damaged, please contact us immediately (no more than 48 hours). Do not open the package and if possible, take photographs of the exterior damage. We will arrange for Federal Express to retrieve the package.
For severely damaged packages that are to be returned to us, it is important that you contact us either by email or phone no more than 48 hours after the date of delivery or you will be charged a restocking and shipping fees.


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Expedited Orders and Rush Delivery
If you would like to expedite your order and rush deliver a product, please call our Sales Department to inquire about product lead-time and availability. If an item is in stock, it will usually ship out in 1 or 2 days. A special order item, such as a palapa kit, when not in stock, usually require up to two weeks to process. This can be expedited - a rush fee will apply.

All kits are shipped by ground service. Other items, when shipped by Federal Express ground, can be upgraded to an "air" delivery. To request an overnight or 2 day air quote, please call us at (858) 272-1598 or email us at sandiego@tropicalshade.net If you have already placed your order and it hasn't been shipped yet, you can call us to handle your request.


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Sales tax
We do not collect sales tax on items purchased at tropicalshade.net, except for deliveries within California and Nevada. California deliveries are charged a 7.25% state sales tax and Nevada is charged a 7.5% state sales tax which is calculated during checkout.


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